kyatm9's Privacy Protection Policy

This Privacy Policy ("Policy") describes how the kyatm9 platform ("we", "our") collects, stores, uses, and protects the personal data of players ("you", "user") who access and use our services. By using our services, you agree to the terms set out in this Policy. Please read this Policy carefully.

We take the privacy and security of your personal data very seriously. Your data is protected using SSL encryption technology. We strictly ensure that your personal data is never sold or shared with third parties without your consent.

1 Types of Data We Collect

We collect the following types of data in order to provide our services and improve the platform.

1.1 Data You Provide to Us

• Your name, date of birth, and contact details provided when creating an account
• National registration card or citizenship details provided for verification
• Financial information — details related to KBZPay, Wave Money, AYA Pay or bank transfer payments
• Messages sent when contacting customer service
• Player account login and activity records

1.2 Automatically Collected Information

• IP address, browser type and version
• Device information (mobile model, operating system)
• Pages visited on the website and time spent
• Data collected via cookies and tracking technologies
• Game play history and financial transaction records

1.3 Information Received from Third Parties

• Payment service providers (for deposit/withdrawal verification)
• Information received from account verification service providers
• Data from referral campaigns

2 How We Use Your Information

We use the information we collect only for the following purposes—

• Opening and managing accounts, verifying registration
• Processing deposits and withdrawals
• Checking player account security and preventing fraud
• Providing 24/7 customer service in Myanmar language
• Improving the player experience
• Fulfilling legal obligations
• Platform stability and technical development
• Sending promotional/marketing communications that players have agreed to receive

We will never use your personal information for any purpose not described in this policy.

3 Cookies and Tracking Technologies

The kyatm9 website uses cookies to enhance your experience. A cookie is a small data file stored in your browser.

3.1 Types of Cookies We Use

• Essential Cookies — required for the website to function properly
• Functional Cookies — remember your preferences (language, session)
• Analytics Cookies — help us understand how the website operates and how players use it

3.2 Cookie Controls

You can pause or delete cookies from your browser settings. However, please note that blocking cookies may limit some website functionality.

4 Data Sharing and Disclosure

We will never sell your personal information to third parties outside the conditions set out below. Selling data is not something we do.

We may share data only in the following cases—

• Service Providers — payment processors (KBZPay, Wave Money, AYA Pay, bank transfer) and account verification service providers — they receive only the data needed to provide their service
• Legal Requirements — we may disclose data if lawfully required to do so by legal proceedings or a government request
• Business Protection — we may share data with relevant security service providers to prevent fraud or cyber attacks
• With Your Consent — in any case where you have given explicit permission

5 Data Retention Policy

We retain your personal information only for as long as necessary. Retention periods are determined based on the following criteria—

• Activity-related data for the duration the account remains active
• Legal requirements, financial records — until the legally required retention period expires
• Security and fraud prevention data — for a period after the relevant incident is resolved
• After account closure, data will be deleted once legal obligations have been met

Once the required period ends, data will be securely deleted or anonymised in line with our data deletion policy.

6 Data Protection Methods

The technologies and policies kyatm9 uses to protect your personal information are—

6.1 Technical Security Measures

• SSL/TLS encryption during data transmission (HTTPS)
• Database encryption and strong access controls
• Continuous security monitoring and threat detection
• Two-factor authentication setup

6.2 Organisational Measures

• "Least Privilege" principle — data access is granted only to those who need it
• Staff training and checks on data protection practices
• Immediate notification plan in the event of a data breach

No internet transmission can be guaranteed 100% secure, but we continuously apply the most effective protection measures possible.

7 Your Data Rights

As a kyatm9 player, you have the following rights—

7.1 Right to Access Data

You can request to know what personal information we hold about you. We will provide a record accordingly.

7.2 Right to Correct Data

If your personal information is incorrect or incomplete, you can request a correction. We will action this as a priority.

7.3 Right to Delete Data

Once legal obligations are fulfilled and the service relationship is no longer needed, you can request that your personal information be deleted.

7.4 Right to Data Portability

You can request the data we hold about you in a readable format.

7.5 Right to Restrict Processing

You can request to restrict or object to processing of your data. We will handle such requests in accordance with the law.

To exercise any of these rights, you can contact our customer support in Myanmar language via Live Chat (24/7) or by emailing [email protected].

8 Age Requirement

kyatm9 services are intended for users aged 21+ only. We do not store personal information of anyone under 21, and if we discover such data has been collected, we will delete it immediately.

If parents or guardians become aware that their child under 21 has provided us with personal information, we ask that they contact us at [email protected].

9 Policy Changes

We may update this privacy policy from time to time. Any changes will be shown on this page with a "Last updated" date.

For significant changes, we will notify players in advance via a website notice or email. Continued use of our services after changes take effect will be taken as acceptance of the updated policy.

We encourage you to review this policy regularly so you can check for any changes at any time.

10 Contact Us

If you have questions about this privacy policy or wish to make a data rights request, you can reach us—

We commit to handling data-related requests as quickly as possible. We believe data protection is a core foundation of kyatm9's service.